MOJO Health Return Policy

At MOJO Health, we strive to provide you with high-quality products to enhance your well-being. We understand that there may be instances where you need to return a product. Please review our return policy below for information on the return process.

 

Eligibility for Returns:

1. Unopened and Unused Products:

   • We accept returns for unmarked, original, unopened and unused products within 30 days from the date of purchase minus shipping fees and discounts. All returns will be shipped at the buyers expense.

2. Damaged or Lost Products:

   • If you receive a damaged product or you experience a lost order, please contact our customer service at heretohelp@mojohealth.org within 5 days of receiving the product or within 5 days of the product's expected arrival. All claims made after that date will be denied. 

 

Return Process:

1. Contact Customer Service:

   • If you do not have a copy of the original invoice, please contact our customer service team at heretohelp@mojohealth.org to obtain a return authorization.

2. Provide Information:

   • Please provide your order number, the reason for the return, and any relevant details. For damaged products, include clear photos if possible.

3. Return Authorization:

   • Our customer service team will review your request and provide you with a return authorization if your return is eligible.

4. Package the Product:

   • For unopened and unused products, please ensure the product is in its original packaging. For damaged products, follow the instructions provided by our customer service team.

5. Send the Return:

   • Ship the product back to us with the original invoice or return authorization at:

 

MOJO Health Returns

2 Rutledge Circle

Fletcher, NC 28732

 

1. Inspection and Processing:

   • Once we receive the return, our team will inspect the product. If the return meets our eligibility criteria, we will process the refund or replacement.

 

Refund Information:

1. Refund Method:

   • Refunds will be issued in the original form of payment. Allow 2-7 days for the refund to be processed after the return is approved.

2. Shipping Costs:

   • Customers are responsible for return shipping costs, except in cases of damaged products.

3. Restocking Fee:

   • A restocking fee may apply for certain returns. This fee, if applicable, will be communicated during the return authorization process.

Exclusions:

1. Opened or Used Products:

   • We cannot accept returns for products that have been opened or used.

2. Personalized or Custom Orders:

   • Personalized or custom orders are final and cannot be returned unless they are damaged or defective.

 

Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer service team at heretohelp@mojohealth.org. MOJO Health reserves the right to update or modify this return policy at any time without prior notice. Please refer to our website for the most current version of our return policy. Thank you for choosing MOJO Health. We appreciate your trust in our products and are here to assist you with any inquiries or concerns.